One of the areas businesses often overlook is Customer Experience (CX). Very few businesses really understand what and how to measure CX.
Research shows that retaining and cross selling existing customers is significantly cheaper than attracting new ones.
Increasing customer retention by 5% increases profits by 25%.
Our customer experience expert Felecia Pizarro, has over 20 years’ experience in CX and a proven track record with domestic and internationally recognised brands.
We have developed a CX Health Check that will help you understand how your CX is performing.
It’s five minutes of your time that could be the first step to significant improvements in revenue.
We will email you the results, then you decide on the next move.
